DreamHost offers 24\/7 support via a ticket system. You can open a request for support through your customer dashboard.<\/p>\n

They also maintain a forum on their website where you can post your questions. Support staff is active in the forums, and most questions are answered within 24 hours.<\/p>\n

Many reviews mention the quality of their support, though some reviewers were frustrated by not having access to immediate phone or live chat support.<\/p>\n

While live chat and phone support can be useful for simple questions, customers with more complicated issues are usually directed to open a support ticket anyway. DreamHost maintains an extensive knowledgebase on their website that answers the most common questions users have about hosting. If you have a more complicated issue, it probably could not be answered immediately via live chat or phone even if it was available.<\/p>\n

Uptime and Service Guarantees<\/strong><\/h2>\n

Dreamhost’s 97-day money-back guarantee is a key selling point for its service. It’s one of the longest guarantee periods you’ll find at any hosting company, and it gives you time to try out its control panel without commitment. This guarantee only applies to shared hosting accounts paid for using a credit card.<\/p>\n

It also offers an excellent 100% uptime guarantee across all hosting packages. Credit is provided for downtime, using a simple calculation: 1 day of credit for 1 hour of downtime. However, this is capped at a maximum of 10% of your hosting fee. Downtime only officially begins when you open a support ticket, so if you suspect network problems, it’s a good idea to act quickly.<\/p>\n

DreamHost offers nuanced and performant hosting perfect for scaling websites and applications through the ranks of shared, VPS, cloud, and dedicated hosting.<\/p>\n

We love their features but realize that beginners or hobbyist developers might not want to fork over the extra cash to capitalize on the performance, optimization, and managed services that DreamHost offers.<\/p>\n

If, however, your site is growing and gathering more and more traffic, few hosts will take care of you as well as DreamHost. Managed services include infrastructure management, automatic backups and updates, malware scans, and DDoS protection.<\/p>\n

Pros and Cons<\/strong><\/h3>\n

Dreamhost offers an innovative approach to hosting, and its move to the cloud has allowed it to branch out. Despite the advance of other control panels, it has stuck to its approach of using its own custom panel for everything. Depending on your situation, the control panel could be a blessing or a curse, and the lack of a reseller option could be limiting in some cases. But the long money-back period means you have a chance to try Dreamhost’s unique service for 97 days without risk.<\/p>\n

DreamHost is a popular web hosting company, but it may not be right for everyone. Consider these pros and cons before choosing a plan.<\/p>\n

Pros<\/strong><\/h3>\n

\n
• Award Winning Hosting<\/strong> \u2013 DreamHost has won the PCMag Readers\u2019 Choice Award for best business hosting for the past 3 years. They rated high in reader surveys for their reliability and tech support.<\/li>\n
• No Plugin Restrictions<\/strong> \u2013 Unlike other managed WordPress hosting providers, DreamHost does not forbid you from using any plugins on your DreamPress account.<\/li>\n
• Free Domain and Privacy<\/strong> \u2013 Every DreamHost plan includes one free domain registration plus domain privacy, so your contact information isn\u2019t made public on the web.<\/li>\n
• Monthly Billing With No Setup Fee<\/strong> \u2013 You can choose to pay month-to-month with any DreamHost plan, without having to pay a setup fee.<\/li>\n<\/ul>\n

  Cons<\/strong><\/h3>\n

  \n
  • Support Isn\u2019t Immediate<\/strong> \u2013 DreamHost only offers support via a ticket system. They don\u2019t offer live chat or phone support. They do aim to respond to all support requests within 24 hours, but some users find it frustrating to have to wait for an answer.<\/li>\n
  • No cPanel<\/strong> \u2013 DreamHost uses their own custom-designed control panel, which allows you to manage your billing and domains as well as your hosting. Users who are accustomed to cPanel might not want to try a new control panel.<\/li>\n<\/ul>\n

    Is DreamHost Right for You?<\/strong><\/h2>\n

    Now that you have read through our entire DreamHost review, you might be wondering whether DreamHost is the right web host for you.<\/p>\n

    After reviewing DreamHost services in detail, we are awarding them with the title \u201cBest DIY Hosting.\u201d<\/p>\n

    DreamHost is highly rated for their fast and reliable hosting. They\u2019ve won numerous awards and get rave reviews from their customers. But it may not be the right choice for you if you need a lot of help getting started. Since they only offer support via tickets, we recommend DreamHost to DIY users who are comfortable figuring things out on their own using the comprehensive knowledgebase.<\/p>\n

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